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Refund policy

We hope you are happy with your purchase. If you are not completely satisfied with the product, you can return it within 14 days after receiving it. The item must be shipped to us within 7 days after your return request.

 

The items should be packaged:

 

  • In their original condition, together with any accessories included in the original package, and may not be used, cleaned  or damaged in any way.
  • With all original labels and packaging.

 

If we find damage to a returned goods, or if the garments are dirty or visibly worn, we retain the right not to accept this return request. If not, the full amount (not including shipping expenses) will be refunded to your account within 30 days.

 

Shipping and/or customs fees for returned products are the customer's responsibility. This will only be reimbursed if the products are faulty, damaged, or incorrectly supplied.

 

We are not responsible for any products lost in transit. Lost returns will not be refunded unless you can provide proof of shipment with a track and trace code.


How it works 

 

To request a return, please email us at sales@rosieantwerp.com. Once we accept your return, we will email you information on how and where to send your package. Items returned to us without first requesting a return will be refused.

Alternatively, returns can be dropped off at our Antwerp store: The Corner Shop, Hopland 32

 

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll automatically receive an email concerning the refund.

Within a number of days after receiving your confirmation, your refund will be processed and will automatically be credited to your credit card or original method of payment. 

You can always contact us for any return question.

ALL ORDERS ARE SHIPPED WITHIN 2 BUSINESS DAYS

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