WHILE YOUR ORDER IS BEING PACKED AND PROCESSED, YOU’LL SEE ‘IN PROGRESS’ IN YOUR ORDER HISTORY. ONCE YOUR ORDER HAS BEEN SHIPPED, WE WILL SEND A SHIPPING CONFIRMATION EMAIL TO LET YOU KNOW. THIS WILL INCLUDE A TRACKING LINK FOR YOUR PARCEL, SO YOU CAN FOLLOW ITS PROGRESS FROM US TO YOU.

OUR STORE ACCEPTS FOLLOWING PAYMENTS:

- VISA
- MASTERCARD
- AMERICAN EXPRESS
- MAESTRO
- BANCONTACT
- IDEAL
- SHOP PAY
- APPLE PAY
- GOOGLE PAY
- PAYPAL

RESTOCKS ARE NOT VERY COMMON AT ROSIE ANTWERP. IF WE DO GET A RESTOCK OF A CERTAIN ITEM, IT WILL REAPPEAR ON OUR WEBSITE OR YOU COULD REQUEST TO BE NOTIFIED ON THE PRODUCT PAGE SO YOU'LL BE THE FIRST TO KNOW!

ON EACH PRODUCT PAGE, YOU WILL BE ABLE TO SELECT YOUR MODEL TO SEE THE VARIOUS SIZES ON DIFFERENT MODELS. A LINK TO OUR SIZE GUIDE IS ALSO PROVIDED.

IF YOU'RE UNSURE, PLEASE FEEL FREE TO CONTACT US FOR PRODUCT AND SIZING RECOMMENDATIONS.

IF YOU HAVE FORGOTTEN YOUR PASSWORD OR HAVE BEEN LOCKED OUT OF YOUR ACCOUNT, YOU CAN REQUEST A RESET LINK HERE. FEEL FREE TO CONTACT US IF YOU NEED ANY FURTHER ASSISTANCE.

WE WILL ONLY KEEP YOUR DATA AS LONG AS YOU ARE AN ACTIVE CUSTOMER. HOWEVER, IF YOU WISH TO DELETE YOUR ACCOUNT OR REVOKE CONSENT, PLEASE VISIT OUR PRIVACY NOTICE PAGES FOR FURTHER INFORMATION.

CHECKING OUT AS A GUEST IS POSSIBLE. IF YOU DO DECIDE TO CREATE AN ACCOUNT, YOU WILL BE ABLE TO SAVE SHIPPING AND BILLING ADDRESSES IN THE ADDRESS BOOK, VIEW YOUR ORDER HISTORY, AND FIND TRACKING NUMBERS FOR CURRENT ORDERS.

YOU CAN CHOOSE FOR LOCAL PICK UP AT CHECKOUT IN ORDER TO PICK UP YOUR ORDER IN THE CORNER SHOP!

HOPLAND 32, 2000 ANTWERPEN

ROSIE ANTWERP OFFERS STANDARD DELIVERY TO ALL COUNTRIES IN EUROPE, THE UNITED STATES, AUSTRALIA, NEW ZEALAND AND CANADA.

PLEASE CAREFULLY READ THE FOLLOWING INFORMATION BEFORE PLACING AN ORDER.

WE USUALLY PROCESS ORDERS WITHIN 1-5 BUSINESS DAYS OF RECEIVING THEM. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION ONCE YOUR ORDER HAS BEEN PROCESSED. PLEASE NOTE, IT MAY TAKE UP TO 24 HOURS FOR THE TRACKING INFORMATION TO BE UPDATED.

ORDERS ARE READY FOR SHIPMENT – AT THE LATEST – ONE BUSINESS DAY AFTER PAYMENT IS RECEIVED. PLEASE NOTE ORDERS ARE NOT PROCESSED OR SHIPPED OVER THE WEEKEND OR DURING BELGIAN HOLIDAYS.

DEPENDING ON THE SHIPPING COUNTRY, ORDERS ARE SHIPPED VIA DIFFERENT CARRIERS. PLEASE ALLOW 1 TO 7 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT EMAIL FOR EUROPEAN ORDERS, AND 3 TO 14 WORKING DAYS FOR INTERCONTINENTAL ORDERS.

THE DELIVERY TIMES MENTIONED ABOVE ARE ONLY AS A GUIDANCE AND DO NOT ACCOUNT FOR POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION, STOCK AVAILABILITY, AND/OR CUSTOMS DELAYS.

ROSIE ANTWERP WORKS WITH A FLAT FEE DEPENDING ON THE SHIPPING COUNTRY:


BELGIUM: €5,00
REST OF EUROPE: €10,00
REST OF THE WORLD: €15,00

WE ARE UNABLE TO MAKE CHANGES ONCE AN ORDER HAS BEEN PLACED.

PLEASE CONTACT US AT ELLEN@ROSIEANTWERP.COM AND WE WILL SEE WHAT WE CAN DO FOR YOU.

WE ACCEPT RETURNS OF UNWASHED AND UNWORN MERCHANDISE WITH TAGS ATTACHED WITHIN 14 DAYS OF RECEIVING THE ORDER. RETURN SHIPPING COSTS ARE THE CUSTOMER’S RESPONSIBILITY.

Unfortunately, we cannot accept returns on sale items or gift cards.

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account: 
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return. 

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

Alternatively, returns can be dropped off at our Antwerp store: The Corner Shop, Hopland 32

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE RETURN WAS APPROVED OR NOT. IF APPROVED, YOU’LL AUTOMATICALLY RECEIVE AN EMAIL CONCERNING THE REFUND.

WITHIN A NUMBER OF DAYS AFTER RECEIVING YOUR CONFIRMATION, YOUR REFUND WILL BE PROCESSED AND WILL AUTOMATICALLY BE CREDITED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT.