This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Refund policy

We accept returns of unwashed and unworn merchandise with tags attached within 14 days of receiving the order. Return shipping costs are the customer’s responsibility.


How to start a return/refund

 

Send an email request for the return to ellen@rosieantwerp.com no later than the 14 days from the date you received the product, letting us know the order number and reason for the return.

The item must be shipped to us within 7 days after your return request.

 

The items should be packaged:

 

I.    In their original condition, together with any accessories included in the original package, and may not be used, cleaned  or damaged in any way.

II.   With all original labels and packaging.

III.  Contact an authorised courier service or local post office and send the parcel to this address:

 

Rosie Antwerp
Hopland 59
2000 Antwerp, BELGIUM

 


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll automatically receive an email concerning the refund.

Within a number of days after receiving your confirmation, your refund will be processed and will automatically be credited to your credit card or original method of payment. 

You can always contact us for any return question.

Cart

No more products available for purchase

Your cart is currently empty. Let's start shopping!