How do I track the status of my order?
While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.
What payment options do you offer?
Our store accepts following payments:
- American Express
- Shop Pay
- Apple Pay
- Google Pay
The item I want to order is out of stock. Will there be a restock?
Restocks are not very common at Rosie Antwerp. If we do get a restock of a certain item, it will reappear on our website or you could request to be notified on the product page so you'll be the first to know!
How will I know my size?
On each product page, you will be able to select your model to see the various sizes on different models. A link to our Size Guide is also provided.
If you're unsure, please feel free to contact us for product and sizing recommendations.
How do I unlock my account?
How do I delete my account?
We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please visit our Privacy Notice pages for further information.
Can I place an order without creating an account?
Checking out as a guest is possible. If you do decide to create an account, you will be able to save shipping and billing addresses in the address book, view your order history, and find tracking numbers for current orders.
Can I collect my order in a Rosie shop?
You can choose for local pick up at checkout in order to pick up your order in The Corner Shop!
Hopland 32, 2000 Antwerpen
Where do you ship?
Rosie Antwerp offers standard delivery to all countries in Europe, the United States, Australia, New Zealand and Canada.
Please carefully read the following information before placing an order.
When will my order be shipped?
We usually process orders within 1-5 business days of receiving them. You will receive an email with your tracking information once your order has been processed. Please note, it may take up to 24 hours for the tracking information to be updated.
Orders are ready for shipment – at the latest – one business day after payment is received. Please note orders are not processed or shipped over the weekend or during Belgian holidays.
When will my order arrive?
Depending on the shipping country, orders are shipped via different carriers. Please allow 1 to 7 working days for delivery after receiving your shipment email for European orders, and 3 to 14 working days for intercontinental orders.
The delivery times mentioned above are only as a guidance and do not account for possible delays caused by payment authorization, stock availability, and/or customs delays.
What are the shipping charges?
Rosie Antwerp works with a flat fee depending on the shipping country:
Rest of Europe: €10,00
Rest of the world: €15,00
Can I still change / cancel my order?
We are unable to make changes once an order has been placed.
Please contact us at firstname.lastname@example.org and we will see what we can do for you.
Am I eligible for a return?
We accept returns of unwashed and unworn merchandise with tags attached within 14 days of receiving the order. Return shipping costs are the customer’s responsibility.
How do I start a return?
Send an email request for the return to email@example.com no later than the 14 days from the date you received the product, letting us know the order number and reason for the return.
The items should be packaged:
I. In their original condition, together with any accessories included in the original package, and may not be used, cleaned or damaged in any way.
II. With all original labels and packaging.
III. Contact an authorised courier service or local post office and send the parcel to this address:
2000 Antwerp, BELGIUM
Damages / issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Do you offer refunds?
We do not currently offer refunds. When you return an item, the initial price paid at checkout will be credited to your Rosie Antwerp webshop account.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll automatically receive an email along with your store credit.
All orders placed before April 12th, 2022 are subjected to the previous return policy.
You can always contact us for any return question.